Private Policy

At Carl James Resolve-Coaching, we are committed to protecting your privacy. This Private Policy outlines how we collect, use, and protect your personal data when you visit Carl James Resolve-coaching.co.uk. Please read this policy carefully to understand our practices regarding your personal data.

Data Collection

We collect several types of personal data from our website visitors to enhance user experience and process orders effectively. The data we collect includes:

  • Names: We collect your name when you register for a course or make a purchase.
  • Addresses: We collect your address for billing and shipping purposes.
  • Emails: We collect your email address to communicate with you regarding orders, updates, and promotional offers.
  • Telephone Number: We collect your telephone number to contact you regarding urgent matters or order inquiries.

Use of Personal Data

The personal data we collect is primarily used to:

  • Process Orders: We use your name, address, email, and telephone number to process your orders for our courses and services efficiently.

Data Sharing

At Carl James Resolve-Coaching,  we value your privacy. We do not share your personal data with any third parties. Your data is kept confidential and used solely for the purposes outlined in this policy.

Revised 1/12/2025

Privacy Policy

 

 

Carl James Resolve Coaching

United Kingdom

 

 

1. Introduction

Carl James Resolve Coaching (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information with care, transparency, and respect.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, contact us, or engage in our coaching services.

 

By using our website or services, you agree to the terms of this Privacy Policy.

 

2. Who We Are

 

Carl James Resolve Coaching

Based in the United Kingdom.

We provide personal development, coaching, mentoring, and related services.

 

As a UK-based organisation, we comply with:

 

  • The UK General Data Protection Regulation (UK GDPR)
  • The Data Protection Act 2018
  • Any other relevant UK privacy laws

 

3. What Personal Data We Collect

We may collect the following information:


3.1 Information You Provide Directly

 

  • Name
  • Email address
  • Phone number
  • Postal address (if required for invoicing or communication)
  • Payment details (processed securely by third-party payment providers)
  • Information shared during coaching sessions
  • Enquiries or messages sent through our website or contact forms

 

3.2 Automatically Collected Data

 

  • IP address
  • Browser type and device information
  • Website usage data via cookies or analytics tools

 

We only collect data necessary to provide our services or to improve your experience.

 

4. How We Use Your Data

 

We use your information for the following purposes:

  • To communicate with you regarding enquiries, appointments, and services
  • To deliver coaching sessions and related support
  • To process payments and issue invoices
  • To improve our website and services
  • To comply with legal or regulatory obligations
  • To maintain secure records for internal administration

 

We never sell your personal data to third parties.

 

5. Legal Basis for Processing


We process your personal data under the following lawful bases:

  • Consent – when you choose to provide information or subscribe to updates
  • Contract – when data is required to deliver our coaching services
  • Legal obligation – when compliance with law is necessary
  • Legitimate interest – for business administration, security, and service improvement

 

6. How We Store and Protect Your Data

 

We take your privacy seriously and use appropriate technical and organisational measures, such as:

  • Secure, encrypted storage systems
  • Password-protected devices
  • Limited access by authorised personnel only
  • Secure communication methods

 

We retain your data only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law.

 

7. Sharing Your Data

We may share your information with trusted third parties only when necessary, such as:

  • Payment processors
  • Email service providers
  • IT or website service providers
  • Legal or regulatory authorities (if required)

 

All third parties are required to handle your data securely and in accordance with UK data protection laws.

 

8. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data
  • Request correction of inaccurate information
  • Request deletion of your data (“right to be forgotten”)
  • Restrict or object to processing
  • Request transfer of your data (data portability)
  • Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

 

9. Cookies and Tracking

 

Our website may use cookies or similar technologies to:

  • Improve website functionality
  • Analyse user behaviour
  • Personalise your experience

 

You can control or disable cookies through your browser settings.

 

10. Confidentiality in Coaching

 

All personal information shared during coaching sessions is treated with strict confidentiality.

The only exceptions are:

  • If required by law
  • If there is a risk of harm to yourself or others
  • If safeguarding concerns arise

 

We will always aim to discuss such matters with you where appropriate.

 

11. Third-Party Links

Our website may contain links to external sites.

We are not responsible for the privacy practices or content of those websites.

 

12. Changes to This Policy

 

We may update this Privacy Policy from time to time.

The latest version will always be available on our website with a revised “Last Updated” date.

 

13. Contact Information

For questions, concerns, or data requests, please contact: carljames@resolve-coaching.co.uk

If you have any questions or concerns about our Private Policy, please feel free to contact us. We are committed to addressing any issues promptly and ensuring your data is handled with care.